Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: customer support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Customer Support is evolving and consumer behaviour is changing. Customers are no longer ...
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of ...
Brands are now more focused on offering efficient customer care in terms of quality and ...
With the growth of customer expectations, businesses need to rethink how they provide a ...
Introducing Voice by Verloop.io - A Conversational Gain
How many times have you w...
Our Panelists - A Quick Intro
This article is written based on the Verloop.io for Star...
Constant customer support requires automation to do the heavy lifting. A reason to autom...
Customers want a delightful, omnichannel experience on every touchpoint. They are looking...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
Customer experience (CX) is the result of every interaction a customer has with your bus...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
Measure your customer support chatbot’s achievements and value
Customer support...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. Th...
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