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customer support
3 Mins
Introducing Threshold- Your Ultimate SLA Tracking Tool
customer support
Introducing Threshold- Your Ultimate SLA Tracking Tool
  • May 2nd, 2024 / 3 Mins read
  • Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?  Are t...
customer support
3 Mins
G2 Badges Spring 2024
customer support
G2 Spring 2024 Report: Verloop.io Emerges as the Undisputed Leader
  • April 4th, 2024 / 3 Mins read
  • Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
customer support
18 Mins
Conversational AI examples and use cases
customer support
Debunking Conversational AI with Examples and Use Cases
  • May 14th, 2025 / 18 Mins read
  • Harshitha Raj
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Voice Assistants
27 Mins
voice ai guide
Voice Assistants
2025 Voice AI Guide to Improving Customer Experiences
  • February 13th, 2025 / 27 Mins read
  • Aarti Nair
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
customer support
4 Mins
Voice AI
customer support
Introducing Voice by Verloop.io – A Conversational Gain
  • March 4th, 2021 / 4 Mins read
  • Harshitha Raj
Introducing Voice by Verloop.io - A Conversational Gain How many times have you w...
customer support
7 Mins
Customer support automation for startups
customer support
Verloop.io for Startups
  • February 3rd, 2021 / 7 Mins read
  • Harshitha Raj
Our Panelists - A Quick Intro This article is written based on the Verloop.io for Star...
customer support
5 Mins
customer support automation done right
customer support
11 Ways to Automate Customer Support Without Losing Personalisation
  • December 23rd, 2020 / 5 Mins read
  • Harshitha Raj
Constant customer support requires automation to do the heavy lifting. A reason to autom...
customer support
5 Mins
Deliver Delightful Support Experience to Your Customers
customer support
Deliver Delightful Support Experience to Your Customers
  • December 7th, 2020 / 5 Mins read
  • Harshitha Raj
Customers want a delightful, omnichannel experience on every touchpoint. They are looking...
customer support
5 Mins
Verloop.io’s Take on the Progression of Customer Support
customer support
Verloop.io’s Take on the Progression of Customer Support
  • November 11th, 2020 / 5 Mins read
  • Harshitha Raj
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
customer support
5 Mins
11 signs that you need to better your customer experience
customer support
11 Signs That You Need to Better Your Customer Experience – Part I
  • October 1st, 2020 / 5 Mins read
  • Harshitha Raj
Customer experience (CX) is the result of every interaction a customer has with your bus...
customer support
9 Mins
customer acquisition cost
customer support
Know Your Customer Acquisition Cost (CAC)
  • September 25th, 2020 / 9 Mins read
  • Harshitha Raj
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
verloop
3 Mins
goal completion rate
verloop
Launching Goal Completion Rate
  • September 24th, 2020 / 3 Mins read
  • Harshitha Raj
Measure your customer support chatbot’s achievements and value Customer support...
customer support
6 Mins
business continuity for travel sector
customer support
Business Continuity for the Travel Sector – a Webinar
  • September 24th, 2020 / 6 Mins read
  • Harshitha Raj
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
customer support
5 Mins
first mover advantage during the pandemic
customer support
First mover advantage during the pandemic
  • September 11th, 2020 / 5 Mins read
  • Harshitha Raj
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
chatbot
5 Mins
induced demand what economics teaches us
chatbot
Induced Demand – What Econ 101 Teaches Us About Excellent CX
  • February 7th, 2020 / 5 Mins read
  • Harshitha Raj
On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. Th...
customer support
4 Mins
WhatsApp chatbot revolution
customer support
WhatsApp Chatbots- Not Just a Mere Trend But a Revolution
  • June 24th, 2019 / 4 Mins read
  • Harshitha Raj
The need for WhatsApp chatbots Whatsapp Chatbots have successfully revolutionized ...
customer support
5 Mins
WhatsApp Bot A Guide for India in 2020
customer support
WhatsApp Bot: A Guide for India in 2020
  • June 19th, 2019 / 5 Mins read
  • Harshitha Raj
We have an updated version of this blog! Here's the 2021 guide: WhatsApp Bot - A Guide f...
whatsapp
4 Mins
whatsapp chatbots
whatsapp
Robots on WhatsApp: The Coming of WhatsApp Chatbots
  • June 17th, 2019 / 4 Mins read
  • Harshitha Raj
A Robot on WhatsApp sounds like a dystopic fantasy for many, but experts suggest it's alr...
chatbot
6 Mins
Chatbots for WhatsApp - a guide
chatbot
Chatbots for WhatsApp: A Beginners Guide
  • May 30th, 2019 / 6 Mins read
  • Harshitha Raj
WhatsApp has launched a suite of new product features over the past couple of quarters; ...

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