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customer support
3 Mins
Introducing Threshold- Your Ultimate SLA Tracking Tool
customer support
Introducing Threshold- Your Ultimate SLA Tracking Tool
  • May 2nd, 2024 / 3 Mins read
  • Aarti Nair
Is the agent meeting the defined SLA time for responding to the customer?  Are t...
customer support
3 Mins
G2 Badges Spring 2024
customer support
G2 Spring 2024 Report: Verloop.io Emerges as the Undisputed Leader
  • April 4th, 2024 / 3 Mins read
  • Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
customer support
18 Mins
conversational ai
customer support
Debunking Conversational AI with Examples and Use Cases
  • May 14th, 2025 / 18 Mins read
  • Aarti Nair
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Voice Assistants
27 Mins
voice ai guide
Voice Assistants
2025 Voice AI Guide to Improving Customer Experiences
  • February 13th, 2025 / 27 Mins read
  • Aarti Nair
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
ecommerce
5 Mins
Shweta Srivastava episode
ecommerce
Recreating Delightful In-Store Customer Experiences, Online – Shweta Srivastava, Tata Cliq
  • March 10th, 2022 / 5 Mins read
  • Aarti Nair
Shweta Srivastava is a visionary leader with over 21 years of experience in performing d...
ecommerce
2 Mins
partnership with vinculum
ecommerce
Verloop.io Announces Partnership with Vinculum
  • December 2nd, 2021 / 2 Mins read
  • Aarti Nair
Verloop.io, the leading specialist in conversational AI for customer support, announced t...
ecommerce
5 Mins
Podcast - Why Standardising Customer Service Quality at Scale is Key - Manisha Seewal
ecommerce
S2E10 – Why Standardising Customer Service Quality at Scale is Key – Manisha Seewal
  • November 24th, 2021 / 5 Mins read
  • Aarti Nair
Manisha Seewal was the Chief Marketing Officer of Southeast Asia’s first Unicorn car ma...
ecommerce
5 Mins
Podcast - Why Standardising Customer Service Quality at Scale is Key - Manisha Seewal
ecommerce
Why Standardising Customer Service Quality at Scale is Key – Manisha Seewal
  • November 24th, 2021 / 5 Mins read
  • Aarti Nair
Manisha Seewal was the Chief Marketing Officer of Southeast Asia’s first Unicorn car m...
ecommerce
4 Mins
ecommerce
Supercharge E-commerce With a Bahasa Indonesia Chatbot
  • November 22nd, 2021 / 4 Mins read
  • Aarti Nair
Your Indonesian customers want to talk to you in their language - Bahasa Indonesia. Here ...
ecommerce
5 Mins
Verloop.io podcast of Sunil Wankhade
ecommerce
S2E08 – Why WhatsApp Continues to be a Key Customer Service Channel – Sunil Wankhade, Evergreen Community (Seniority)
  • October 21st, 2021 / 5 Mins read
  • Aarti Nair
Sunil Wankhade heads Customer Service at Evergreen Community & Seniority and has had ...
ecommerce
5 Mins
Verloop.io podcast of Sunil Wankhade
ecommerce
Why WhatsApp Continues to be a Key Customer Service Channel – Sunil Wankhade, Evergreen Community (Seniority)
  • October 21st, 2021 / 5 Mins read
  • Aarti Nair
Sunil Wankhade heads Customer Service at Evergreen Community & Seniority and has had...
ecommerce
3 Mins
The role of AI chatbot for next gen ecommerce users
ecommerce
The Role of AI Chatbots for Next-Gen E-commerce Users
  • October 12th, 2021 / 3 Mins read
  • Aarti Nair
2021 is a fresh year for modern e-commerce users, especially in Southeast Asia. The regi...
ecommerce
9 Mins
Social commerce Asia
ecommerce
Social Commerce And Support In Southeast Asia
  • September 6th, 2021 / 9 Mins read
  • Aarti Nair
Social media is booming in Southeast Asia, resulting in an influx of social commerce bus...
ecommerce
5 Mins
Ajith Singh CaratLane
ecommerce
Why Proactive Customer Support is Key – Ajith Singh, CaratLane
  • August 25th, 2021 / 5 Mins read
  • Aarti Nair
  Ajith Singh heads the Product team at Caratlane - A Tanishq Partnership. W...
ecommerce
5 Mins
Ajith Singh CaratLane
ecommerce
S2E04 – Why Proactive Customer Support is Key – Ajith Singh, CaratLane
  • August 25th, 2021 / 5 Mins read
  • Aarti Nair
Ajith Singh heads the Product team at Caratlane - A Tanishq Partnership. With over 12 ye...
ecommerce
5 Mins
Sreejit Podcast cover
ecommerce
S2E03 – Building Stellar Customer Experiences at Scale – Sreejit Nair, Licious
  • August 12th, 2021 / 5 Mins read
  • Aarti Nair
Sreejit Nair leads product building for Customer Experience at Licious. He is focused on ...
ecommerce
5 Mins
Sreejit Podcast cover
ecommerce
Building Stellar Customer Experiences at Scale – Sreejit Nair, Licious
  • August 12th, 2021 / 5 Mins read
  • Aarti Nair
  Sreejit Nair leads product building for Customer Experience at Licious. He...
ecommerce
5 Mins
Sumitra Patnaik - The Twenty Minute Moat
ecommerce
How COVID-19 Exposed a Plethora of Customer Support Opportunities – Sumitra Patnaik, OLX India
  • July 14th, 2021 / 5 Mins read
  • Aarti Nair
Sumitra Patnaik is a Green Belt Six Sigma certified professional with over 15 years of e...
ecommerce
5 Mins
Sumitra Patnaik - The Twenty Minute Moat
ecommerce
S2E01 – How COVID-19 exposed a plethora of customer support opportunities – Sumitra Patnaik, OLX India
  • July 14th, 2021 / 5 Mins read
  • Aarti Nair
Sumitra Patnaik is a Green Belt Six Sigma certified professional with over 15 years of e...

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Verloop Labs, Inc
44 Montgomery St
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