Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: goal completion rate
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Measure your customer support chatbot’s achievements and value
Customer support...
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