Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: ivr
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Technology has transformed customer support and service with AI and Interactive Voice Re...
Today, providing excellent customer support is essential for any business to thrive. How...
We look at different types of customer support and how to go about selecting the best op...
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