Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: Metrics
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
As voicebots platform gain popularity, users increasingly use them for all their messaging...
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
Here is what customer support experts have to say on how to deliver great customer suppo...
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