Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: Phone
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
We look at different types of customer support and how to go about selecting the best op...
Wondering which support is better for your company: phone or conversational AI? In this ...
Converse