Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: trends
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
Converse