Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Author: Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Customer conversations are no longer predictable or linear — they’re dynamic, multi-l...
As technology moves ahead, the need for business process automation is also increasing at...
When it comes to crafting seamless conversational AI solutions, the goal is to make intera...
What is user intent in AI? By understanding user intents, AI can answer customers' questi...
Understanding
Campaign Management
Imagine this: you’ve launched a new ...
Speech recognition is difficult to implement in real-time environments. We list the prob...
No matter how efficient you product is, while running a business, you lose leads. Some pot...
Why context is the missing ingredient in most chatbots
Have you ever had to expla...
Imagine you walk into a café and tell the barista, “I’d like a cappuccino with oat m...
Have you ever wished your customers could reach you instantly without filling forms or wa...
Website Chatbot Examples That Deliver Real Business Impact
Think about the last time you ...
Automation.
When you hear the word, what comes to mind?
A picture showing gears and le...
A chatbot on its own can answer a question.A well-integrated chatbot? It can recommend pr...
Businesses that dare to dream are the ones to grow. As aptly put by the English poet T.S....
Building an AI agent isn’t just a technical task anymore — it’s a strategic move tha...
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