Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
A good chatbot can improve agent efficiency, reduce operational costs, provide fast and a...
Let’s say a man calls his bank.
He wants to break his Fixed Deposit and withdraw the ...
Every outbound AI call sounds exciting in the demo.
But when it comes to the deployment...
Integration of conversational AI platform with the customer service tools allows business...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
WhatsApp Business Pricing for 2025
If you're using WhatsApp Business Platform through Verl...
Have you ever wished your app could handle customer queries the moment they arise—witho...
In 2025, the sales funnel isn’t what it used to be.
What was once a predictable, top-to...
Let’s say a customer receives a delayed product, reaches out to your support team, and ...
Welcome to the ever-changing world of B2B sales!If you're under the impression that B2B ...
How many “callback tomorrow” promises have your agents logged this month?It’s June a...
Buying or renting a property can be a time-consuming and overwhelming process — for bot...
Customer expectations in retail have shifted substantially over time from traditional bric...
In today's rapidly evolving and highly competitive business landscape, delivering except...
Voice banking is the new way to bank digitally in 2025 and beyond. Here’s why YOUR bank ...
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