Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Wondering how to deploy conversational AI in your business? Here are top 7 researched fa...
Imagine a customer needs to freeze their card immediately after noticing an unauthorised ...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Ever tried fishing in a crowded lake?
You toss in your line, but with so many others doin...
Have you read Fanatical Prospecting by Jeb Blount?In the book, he says,"The first 5 to 10 ...
Today, providing excellent customer support is essential for any business to thrive. How...
AI is no longer the stuff of science fiction – it’s quickly becoming a pivotal tool fo...
Marketers have weathered the storms of countless digital transformations and have seen tec...
Facebook messenger chatbot automation is the present and the future. Explore what is Fac...
Every minute matters in a support team’s day.When you’re handling hundreds of inquirie...
You’ve just launched a new product line online and watched as your hard-earned traffic...
Technology has transformed customer support and service with AI and Interactive Voice Re...
Last month, a retail manager told us how a simple customer question landed in the inbox ...
In 2025, the WhatsApp API continues to be a powerful tool for businesses seeking to enhanc...
Nearly 1.5 million people had at least one conversation with a chatbot in the past year....
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