Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Author: Harshitha Raj
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
According to a study, more than 12,000+ consumers have used either voice or chat assista...
From dealership floors to in-car infotainment systems, the way customers interact with au...
For years, real estate has stood on the sidelines of digital transformation—watching fi...
Let’s be honest, selling isn’t what it used to be.
Today’s buyers are informed,...
Need a loan? Don’t phone it in—chat it out (or talk it out).
Think back to the last t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
We chat about the different uses of AI Agents and Chatbots. In this blog, we discuss the ...
We’re halfway through 2025, and if there’s one thing the year has made clear — conv...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
Chatbot Language.
This article is the second part of a four-part series called Chatbot 1...
“Wait… what’s an entity again?”If you’ve ever sat through a chatbot demo, nodded...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
“Hey, just checking if you saw our offer?”It’s the kind of message that either gets...
When a customer in Dubai messages a brand on WhatsApp about a delayed delivery, they expec...
Converse