Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Same Sound, Different Tune – The World of Voice Technology
Let's say you’re trying ...
Voice based conversational AI makes customer interactions easy, quick and efficient. Let...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
From assisting customers with orders to handling returns and FAQs, AI-powered voice automa...
Once considered as fiction, "talking" to machines is now a reality, thanks to the creati...
Last week, Raj received a call about his pending loan payment. The voice on the other end...
You call your bank to check a suspicious transaction.A familiar cycle begins—endless hol...
Fintech, the technical limb of the financial industry, has spearheaded a wondrous revolu...
If you are responsible for managing debt collections at your bank or fintech institute, ...
Call centres aren't enough to support your customers and provide seamless experiences. Y...
When the market is full of products that offer the same value, businesses need to provid...
Picture this.You’re on a call with a Voice AI assistant, trying to confirm a meeting. Th...
Insurance voicebot can help you connect better with your customers through their innovativ...
Voicebots are automating customer support at scale. We look at how your business can lev...
What does it take to build a voicebot that exceeds expectations? We lay down the 8 impor...
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