Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?Â
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Is the agent meeting the defined SLA time for responding to the customer?Â
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
AI Agent
Handover
to Human
AI Agents — in both chat and voice â€...
Customer conversations are no longer predictable or linear — they’re dynamic, multi-l...
As technology moves ahead, the need for business process automation is also increasing at...
When it comes to crafting seamless conversational AI solutions, the goal is to make intera...
Debunking
Arabic
LLM Models
Have you ever tried using a chatbot in...
What is user intent in AI? By understanding user intents, AI can answer customers' questi...
Understanding
Campaign Management
Imagine this: you’ve launched a new ...
Speech recognition is difficult to implement in real-time environments. We list the prob...
Best
Kore.ai
Alternatives
Kore.ai’s Voice AI solution gives businesses the ability to...
Customer Intent
Guide
Imagine walking into a store where the salesperso...
AI Agents
for Enterprise
In two years, will your AI agent be your top-p...
No matter how efficient you product is, while running a business, you lose leads. Some pot...
Why context is the missing ingredient in most chatbots
Have you ever had to expla...
Imagine you walk into a café and tell the barista, “I’d like a cappuccino with oat m...
Have you ever wished your customers could reach you instantly without filling forms or wa...
Converse