Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Voice AI assistants have taken convenience in customer communication a level up. Your us...
Voice AI in healthcare refers to the use of voice-enabled tools powered by AI to ease pati...
Considering using chatbots and voicebots to amplify your support process? And wondering ...
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In today's fast-paced functioning of the world, exceptional customer service trumps over...
The introduction of Siri in 2011 marked a pivotal moment in human-computer interaction. Si...
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As a marketer who’s weathered the storms of countless digital transformations, I’ve se...
When it comes to customer service, the quest for efficiency without compromising quality...
Voice AI tech is on the edge of revamping CX like never before. We will see how outreach A...
The journey of voice AI has been nothing short of remarkable. What started as basic voic...
Imagine yourself in the shoes of a frustrated customer, struggling to resolve an issue wit...
In 2022, Open AI’s ChatGPT, a language model blew minds with its ability to generate hum...
The Customer Effort Score (CES) assesses how much effort customers must make to fix an iss...
In the most competitive world of e-commerce, the checkout page is the final hurdle. It’s...
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