Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
Chatbot Language.
This article is the second part of a four-part series called Chatbot 1...
“Wait… what’s an entity again?”If you’ve ever sat through a chatbot demo, nodded...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...
Top 10 AI Chatbots for E-commerceShopping has changed. It’s no longer about just browsin...
AI Adoption in UAE Retail
AI is changing the retail landscape in the UAE. Retailers are e...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
“Hey, just checking if you saw our offer?”It’s the kind of message that either gets...
If you’re running outbound sales the same way you did three years ago, chances are you...
When a customer in Dubai messages a brand on WhatsApp about a delayed delivery, they expec...
15 live chat features
Empower your support agents with live chat that help them delive...
Guide to Closing B2B Sales
Closing B2B sales is both an art and a science. I...
What’s the cost of a clunky client experience?
Revenue, retention, and reputation and a...
In this blog post, you will learn the differences between the WhatsApp and WhatsApp Busin...
In this step-by-step guide, you will learn how to schedule WhatsApp messages on Android a...
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