Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Customer Service in
Banks
Banking has always been built on trust—but i...
Improving Marketing with Generative AI Tools
One of the most promising and transformative...
Conversational AI or AI Agent is trending and becoming the preferred communication tool f...
Difference Between
AI Agent and IVR
Phone support has been around for de...
Customer conversations are no longer predictable or linear — they’re dynamic, multi-l...
As technology moves ahead, the need for business process automation is also increasing at...
Debunking
Arabic
LLM Models
Have you ever tried using a chatbot in...
What is user intent in AI? By understanding user intents, AI can answer customers' questi...
Understanding
Campaign Management
Imagine this: you’ve launched a new ...
Best
Kore.ai
Alternatives
Kore.ai’s Voice AI solution gives businesses the ability to...
AI Agents
for Enterprise
In two years, will your AI agent be your top-p...
Why context is the missing ingredient in most chatbots
Have you ever had to expla...
Imagine you walk into a café and tell the barista, “I’d like a cappuccino with oat m...
Top
Drift Alternatives
and Competitors
Drift, a leader in convers...
AI Agents in
Fintech
From fraud prevention to personalised wealth advice...
Converse