Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Find out which are the best chatbot apps! Read about the 27 best chatbot apps powered by...
When it comes to conversational AI vs live chat with human as a customer support option, ...
A customer visits your site late at night with a question about their recent order. Inst...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
Last week, Raj received a call about his pending loan payment. The voice on the other end...
Fintech, the technical limb of the financial industry, has spearheaded a wondrous revolu...
If you are responsible for managing debt collections at your bank or fintech institute, ...
Insurance voicebot can help you connect better with your customers through their innovativ...
Good customer service is the backbone of any successful business, no matter its size. A si...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: ...
This blog will cover everything you need to know about outbound call automation with the...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
Artificial Intelligence (AI) voice assistants are increasingly everywhere, transforming h...
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