Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Customer Support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Why Businesses Are Looking Beyond IntercomLet's say you’ve just set up an AI Agent on yo...
How to Reduce First Response Time?
“Hello? Is anyone there?”
If your customers are a...
Let’s be honest, selling isn’t what it used to be.
Today’s buyers are informed,...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
We chat about the different uses of AI Agents and Chatbots. In this blog, we discuss the ...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
When a customer in Dubai messages a brand on WhatsApp about a delayed delivery, they expec...
What’s the cost of a clunky client experience?
Revenue, retention, and reputation and a...
We look at different types of customer support and how to go about selecting the best op...
You’ve just taken on a new sales territory, and your first week is already a whirlwind o...
With more than 3 billion people using WhatsApp every month, it’s become the world’s m...
Businesses of all sizes are automating customer support to scale and improve consumer in...
A good chatbot can improve agent efficiency, reduce operational costs, provide fast and a...
Integration of conversational AI platform with the customer service tools allows business...
Have you ever wished your app could handle customer queries the moment they arise—with...
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