Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Customer Support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
A good chatbot can improve agent efficiency, reduce operational costs, provide fast and a...
Integration of conversational AI platform with the customer service tools allows business...
Have you ever wished your app could handle customer queries the moment they arise—witho...
Let’s say a customer lands on your website looking for a solution. In one scenario, the ...
Let’s say a customer receives a delayed product, reaches out to your support team, and ...
Welcome to the ever-changing world of B2B sales!If you're under the impression that B2B ...
In today's rapidly evolving and highly competitive business landscape, delivering except...
Today, providing excellent customer support is essential for any business to thrive. How...
Customer support automation in 2025 is set to change how businesses interact with their ...
Your customer placed an order and waited patiently, but the package didn’t arrive on ti...
Nowadays, great customer service is more important than it ever was. In 2025, businesses ...
When it comes to conversational AI vs live chat with human as a customer support option, ...
A customer visits your site late at night with a question about their recent order. Inst...
Self-service portals helps users to find answers on their own - without waiting in a que...
When the market is full of products that offer the same value, businesses need to provid...
Converse