Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Customer Support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Guide on
Customer Support
Tickets
Every customer query is a story...
Conversational AI or AI Agent is trending and becoming the preferred communication tool f...
Customer Support Automation Trends in
UAE
Think about the last time you contacted a bran...
AI Agent
Handover
to Human
AI Agents — in both chat and voice ...
Understanding
Campaign Management
Imagine this: you’ve launched a new ...
Customer Intent
Guide
Imagine walking into a store where the salesperso...
Understanding
Call enter Script
Call centre interactions are a crucial ...
Website Chatbot Examples That Deliver Real Business Impact
Think about the last time you ...
Can You Deliver World-Class CX at Scale While Cutting Costs? The Role of AIIt’s 2025, an...
Why Businesses Are Looking Beyond IntercomLet's say you’ve just set up an AI Agent on yo...
How to Reduce First Response Time?
“Hello? Is anyone there?”
If your customers are a...
Let’s be honest, selling isn’t what it used to be.
Today’s buyers are informed,...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
We chat about the different uses of AI Agents and Chatbots. In this blog, we discuss the ...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
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