Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Customer Support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
We are nine months into 2020, the year which promised big things. Instead, we are living...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
Follow-up email has been a key part of Email marketing which is hard to be unnoticed. In...
Let's discuss the elephant in the room. That is the looming effect of COVID-19 on the big...
There are various researched being conduct in order to analyse whether Email marketing i...
This isn't going to be an explanation of how you can make your cold emails better, ho...
In this blog, we will be talking about SPIN implementation. But, before that you need to...
One way or another, Lead Generation has been an integral part of how businesses are run s...
We are part of the next great social transition. As the world moved online, we heralded ...
I can’t tell you when I can’t identify a specific moment in time. But there came a p...
Product Marketing is an important aspect of building a technology business. Yet it is surp...
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