Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Engineering / ML
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Arabic isn’t just one language. It’s a rich tapestry of voices spread across regions, ...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Voice-based conversational AI solves customer queries by providing relevant answers. It e...
The process of categorising a user’s message to the intent behind the text is called In...
Emojis constitute an important part of the text and are often ignored. However, using the...
Converse