Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Industry
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
AI Agents in
Fintech
From fraud prevention to personalised wealth advice...
A chatbot on its own can answer a question.A well-integrated chatbot? It can recommend pr...
For years, real estate has stood on the sidelines of digital transformation—watching fi...
Need a loan? Don’t phone it in—chat it out (or talk it out).
Think back to the last t...
Top 10 AI Chatbots for E-commerceShopping has changed. It’s no longer about just browsin...
AI Adoption in UAE Retail
AI is changing the retail landscape in the UAE. Retailers are e...
While setting up an online store is relatively easy, running a successful one is challengi...
With exploding year-on-year growth in online shopping, customer expectations are soaring....
Travel Chatbots Help Provide a Better and Interactive Experience for Travelers.
I...
Have you ever watched your marketing budget climb higher and higher as you chase new acc...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
Automate First Notice of Loss with AI call
For insurance providers, First Notice of Loss ...
How many “callback tomorrow” promises have your agents logged this month?It’s June a...
Buying or renting a property can be a time-consuming and overwhelming process — for both...
Customer expectations in retail have shifted substantially over time from traditional bric...
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