Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Banking and Financial Services
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
AI Agents in
Fintech
From fraud prevention to personalised wealth advice...
Need a loan? Don’t phone it in—chat it out (or talk it out).
Think back to the last t...
Have you ever watched your marketing budget climb higher and higher as you chase new acc...
How many “callback tomorrow” promises have your agents logged this month?It’s June a...
Voice banking is the new way to bank digitally in 2025 and beyond. Here’s why YOUR bank ...
Imagine a customer needs to freeze their card immediately after noticing an unauthorised ...
If you are responsible for managing debt collections at your bank or fintech institute, ...
Think about the last time you checked your bank balance or made a transaction. Chances a...
Improving customer engagement for a delightful experience is crucial to a customer reten...
Artificial intelligence has changed the way banks and financial institutions function - ...
Chatbots applications for industries have been the technological talk of the town. Over ...
Banks are some of history's premier institutions. Built on trust and efficiency, the ban...
Did you know the global estimated amount in money laundering is $2 trillion in one year?...
Blockchain is the new buzzword in the financial world! Find out what blockchain in banki...
Banking is one of the leading industries to adopt digitisation and advanced technologies...
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