Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Industry
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Voice banking is the new way to bank digitally in 2025 and beyond. Here’s why YOUR bank ...
Imagine a customer needs to freeze their card immediately after noticing an unauthorised ...
You’ve just launched a new product line online and watched as your hard-earned traffic ...
From assisting customers with orders to handling returns and FAQs, AI-powered voice automa...
If you are responsible for managing debt collections at your bank or fintech institute, ...
Insurance voicebot can help you connect better with your customers through their innovativ...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
Imagine calling a travel agency or booking MakeMyTrip to book your next getaway and being...
In the most competitive world of e-commerce, the checkout page is the final hurdle. It’s...
Getting visitors to your Shopify store is one thing; converting them into customers is ano...
The introduction of the WhatsApp Business API, as well as the development of smart conve...
Conversational AI transforms the gaming industry by engaging consumers in seamless discus...
We are undoubtedly in a competitive digital market, and standing out demands creativity ...
Think about the last time you checked your bank balance or made a transaction. Chances a...
In this post, we'll explore the transformative power of automation for the real estate i...
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