Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Solutions
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Have you ever wished your app could handle customer queries the moment they arise—with...
Let’s say a customer lands on your website looking for a solution. In one scenario, the ...
How many “callback tomorrow” promises have your agents logged this month?It’s June a...
Buying or renting a property can be a time-consuming and overwhelming process — for both...
Voice banking is the new way to bank digitally in 2025 and beyond. Here’s why YOUR bank ...
Imagine a customer needs to freeze their card immediately after noticing an unauthorised ...
Facebook messenger chatbot automation is the present and the future. Explore what is Fac...
Every minute matters in a support team’s day.When you’re handling hundreds of inquirie...
Technology has transformed customer support and service with AI and Interactive Voice Re...
In 2025, the WhatsApp API continues to be a powerful tool for businesses seeking to enhanc...
Nearly 1.5 million people had at least one conversation with a chatbot in the past year....
WhatsApp Business API now become the go-to strategy for engaging customers and even enabli...
Voice recognition is quietly solving deep-rooted inefficiencies in call centres. Here’...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
Same Sound, Different Tune – The World of Voice Technology
Let's say you’re trying ...
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