Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: Agent Assist
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
The landscape of modern customer interactions is continually evolving, and as a result, t...
The customer care industry has the highest employee turnover rate, around 30-50%. We loo...
Every support team looks for one thing: to be able to resolve customer queries satisfact...
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