Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: Agent Assist
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The landscape of modern customer interactions is continually evolving, and as a result, t...
The customer care industry has the highest employee turnover rate, around 30-50%. We loo...
Every support team looks for one thing: to be able to resolve customer queries satisfact...
Converse