Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
AI Agents
for Enterprise
In two years, will your AI agent be your top-p...
Imagine you walk into a café and tell the barista, “I’d like a cappuccino with oat m...
Can You Deliver World-Class CX at Scale While Cutting Costs? The Role of AIIt’s 2025, an...
Arabic isn’t just one language. It’s a rich tapestry of voices spread across regions, ...
According to a study, more than 12,000+ consumers have used either voice or chat assista...
Why Businesses Are Looking Beyond IntercomLet's say you’ve just set up an AI Agent on yo...
AI Adoption in UAE Retail
AI is changing the retail landscape in the UAE. Retailers are e...
You’ve likely been there.A customer waits on hold, gets bounced across teams, or repeat...
The term “Artificial Intelligence” was first coined by the father of AI, John McC...
Once upon a time in food tech, a revolution was brewing. It wasn't sparked by a renowned...
With businesses on the constant verge to expand their operations, speaking the local lan...
The best way to learn how to prepare for the future is to look at the past. As we talk a...
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