Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
The term “Artificial Intelligence” was first coined by the father of A...
Once upon a time in food tech, a revolution was brewing. It wasn't sparked by a renowned...
In today's competitive market, customer experience is the new battleground, and AI is th...
Intents and entities evidently help AI identify the motive behind a user’s question. Th...
With businesses on the constant verge to expand their operations, speaking the local lan...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
The best way to learn how to prepare for the future is to look at the past. As we talk a...
Converse