Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: banking
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Imagine a customer needs to freeze their card immediately after noticing an unauthorised ...
Think about the last time you checked your bank balance or made a transaction. Chances a...
Chatbots applications for industries have been the technological talk of the town. Over ...
Aren't your agents tied up answering the simplest of questions and piled up with tons of...
About ADIB
Listed as the UAE’s best bank by Forbes, Abu Dhabi Islamic Bank (ADIB), e...
The BFSI industry was already in motion of digitalization when the pandemic hit. However,...
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