Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: chatbot
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Why context is the missing ingredient in most chatbots
Have you ever had to expla...
According to a study, more than 12,000+ consumers have used either voice or chat assista...
“Wait… what’s an entity again?”If you’ve ever sat through a chatbot demo, nodded...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
A good chatbot can improve agent efficiency, reduce operational costs, provide fast and a...
Understanding top AI chatbot statistics for 2025 is essential if you want to see the clear...
Customer support automation in 2025 is set to change how businesses interact with their ...
A customer visits your site late at night with a question about their recent order. Inst...
Considering using chatbots and voicebots to amplify your support process? And wondering ...
Ready to revolutionise your customer support with AI agents? Master the art of AI agent im...
Conversational AI transforms the gaming industry by engaging consumers in seamless discus...
Customer satisfaction is the key to the success of the business. It can be improved by d...
Both the conversational AI solutions and chatbots work with a similar aim of offering cu...
Update: We have a new list of the Best Chatbot Apps, updated for 2023, that’s bigger an...
Over the past few years, chatbots have stepped into the foray of mainstream business ope...
Converse