Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: customer support
Is the agent meeting the defined SLA time for responding to the customer?Â
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
Economic crisis is looming over the world. Here’s how your customer support can keep u...
With education getting online, institutes need to have a solution to meet students there....
How can you effectively support your users on the top 3 social platforms - Instagram, Fac...
1.3 million.Â
That’s the daily, active global users on Instagram. And 90% of t...
Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the c...
To understand the state of Customer Support in 2021, we collated data from...
At F8 Refresh in June last year, Facebook announced that it has opened up its Messenger A...
WhatsApp opt-in is one of the most powerful Sales and Support tools ever made. WhatsApp Ch...
Conversational AI is playing a more central role in today’s support organisation. Bran...
Instagram has grown in popularity in the last decade. With over 1 billion users, it’s o...
Social media is booming in Southeast Asia, resulting in an influx of social commerce bus...
Social media is the newfound power for customer support. Read more to find out how you c...
Technology simplifies life.
Everything from the moment we wake up to when we slee...
Instagram Messenger API for travel communication ensures flawless customer support. In t...
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