Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: customer support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. Th...
The need for WhatsApp chatbots
Whatsapp Chatbots have successfully revolutionized ...
We have an updated version of this blog! Here's the 2021 guide: WhatsApp Bot - A Guide f...
A Robot on WhatsApp sounds like a dystopic fantasy for many, but experts suggest it's alr...
WhatsApp has launched a suite of new product features over the past couple of quarters; ...
Talking to Samuel Gier, vice president of customer experience at Milkbasket, you get th...
There are various researched being conduct in order to analyse whether Email marketing i...
I can’t tell you when I can’t identify a specific moment in time. But there came a p...
Converse