Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Tag: voice AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Speech recognition is difficult to implement in real-time environments. We list the prob...
Why Businesses Are Looking Beyond IntercomLet's say you’ve just set up an AI Agent on yo...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Voice·mail (noun)/ˈvɔɪs.meɪl/ – An electronic message left when a call goes unanswe...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
Let’s say a man calls his bank.
He wants to break his Fixed Deposit and withdraw the ...
Automate First Notice of Loss with AI call
For insurance providers, First Notice of Loss ...
How many “callback tomorrow” promises have your agents logged this month?It’s June a...
Voice banking is the new way to bank digitally in 2025 and beyond. Here’s why YOUR bank ...
Today, providing excellent customer support is essential for any business to thrive. How...
Every minute matters in a support team’s day.When you’re handling hundreds of inquirie...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
Voice based conversational AI makes customer interactions easy, quick and efficient. Let...
From assisting customers with orders to handling returns and FAQs, AI-powered voice automa...
You call your bank to check a suspicious transaction.A familiar cycle begins—endless hol...
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