Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Information security is the holy grail of all businesses these days. Irrespective of the ...
How many times have you wanted to know your customers’ feedback (to improve CSAT) and e...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
WhatsApp Pay is finally live in India. This will have a positive impact on digital payme...
Growing the business during COVID-19 and making profits become the tip of the iceberg du...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
We are excited to announce that we now have Jatis Mobile as another WhatsApp provider in...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a...
We stepped into this quarter with some great news: Verloop.io received the “Users Love ...
Ecommerce businesses today are the cusp of something extraordinary. As the pandemic take...
Customer experience (CX) is the result of every interaction a customer has with your bus...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
Measure your customer support chatbot’s achievements and value
Customer support...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
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