Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
In a study, 81% of travel respondents considered it very important for brands to provide...
With businesses on the constant verge to expand their operations, speaking the local lan...
WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...
2020 wasn't an easy year. As a business, the COVID-19 pandemic ravaged many markets and i...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and con...
Constant customer support requires automation to do the heavy lifting. A reason to autom...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
...
Information security is the holy grail of all businesses these days. Irrespective of the ...
How many times have you wanted to know your customers’ feedback (to improve CSAT) and e...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
WhatsApp Pay is finally live in India. This will have a positive impact on digital payme...
Growing the business during COVID-19 and making profits become the tip of the iceberg du...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
We are excited to announce that we now have Jatis Mobile as another WhatsApp provider in...
Converse