Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Every minute matters in a support team’s day.When you’re handling hundreds of inquirie...
You’ve just launched a new product line online and watched as your hard-earned traffic...
Technology has transformed customer support and service with AI and Interactive Voice Re...
Last month, a retail manager told us how a simple customer question landed in the inbox ...
In 2025, the WhatsApp API continues to be a powerful tool for businesses seeking to enhanc...
Nearly 1.5 million people had at least one conversation with a chatbot in the past year....
There was a time when having a chatbot on your website was enough to feel "digital-first...
Understanding top AI chatbot statistics for 2025 is essential if you want to see the clear...
In 2025, the world of NLP (Natural Language Processing) chatbots has transformed dramati...
Customer support automation in 2025 is set to change how businesses interact with their ...
Your customer placed an order and waited patiently, but the package didn’t arrive on ti...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming year...
Nowadays, great customer service is more important than it ever was. In 2025, businesses ...
Find out which are the best chatbot apps! Read about the 27 best chatbot apps powered by...
When it comes to conversational AI vs live chat with human as a customer support option, ...
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