Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Voice·mail (noun)/ˈvɔɪs.meɪl/ – An electronic message left when a call goes unanswe...
Have you ever watched your marketing budget climb higher and higher as you chase new acc...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial ...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
A good chatbot can improve agent efficiency, reduce operational costs, provide fast and a...
Let’s say a man calls his bank.
He wants to break his Fixed Deposit and withdraw the ...
Every outbound AI call sounds exciting in the demo.
But when it comes to the deployment...
Integration of conversational AI platform with the customer service tools allows business...
Automate First Notice of Loss with AI call
For insurance providers, First Notice of Loss ...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
WhatsApp Business Pricing for 2025
If you're using WhatsApp Business Platform through Verl...
Have you ever wished your app could handle customer queries the moment they arise—with...
Let’s say a customer lands on your website looking for a solution. In one scenario, the ...
In 2025, the sales funnel isn’t what it used to be.
What was once a predictable, top-to...
Let’s say a customer receives a delayed product, reaches out to your support team, and...
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