Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
For years, real estate has stood on the sidelines of digital transformation—watching fi...
WhatsApp Automation for Dubai Clinics
Dubai’s clinics are under pressure to reduce ...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
AI Agents have become the core of how modern businesses scale support, improve engagement,...
We’re halfway through 2025, and if there’s one thing the year has made clear — conv...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
Chatbot Language.
This article is the second part of a four-part series called Chatbot 1...
“Wait… what’s an entity again?”If you’ve ever sat through a chatbot demo, nodded...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...
Top 10 AI Chatbots for E-commerceShopping has changed. It’s no longer about just browsin...
AI Adoption in UAE Retail
AI is changing the retail landscape in the UAE. Retailers are e...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
15 live chat features
Empower your support agents with live chat that help them delive...
Guide to Closing B2B Sales
Closing B2B sales is both an art and a science. I...
You’ve likely been there.A customer waits on hold, gets bounced across teams, or repeat...
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